Spin doesn’t match reality of declining rail service

Despite efforts to claim that rail services in Scotland are getting better, Scotrail Alliance boss Alex Hynes was forced to admit that the service ‘could be improved’ after failing to meet 22 of 34 performance targets, in an evidence session for the Rural Economy and Connectivity committee this morning.

As Managing Director, Mr Hynes came under fire from MSPs following a £1.6 million fine for Scotrail in the quarterly Service Quality Incentive Regime review (SQIRE).  


Commenting, committee member and North East Liberal Democrat MSP Mike Rumbles said: “Scotrail have had an appalling start to the year and no amount of positive spin can mask the facts. These are the worst results since Abellio took control of the franchise and they are indicative of wider problems in our rail network in Scotland.  


“Our rail services are failing on several key issues. Importantly, on train seating, station security and ticketing and figures show that only 57% of trains are arriving on time.


“The Scottish Government have set out another ‘improvement plan’ but the root and branch issues in Scotrail are down to the Scottish government failing to get a grip of this situation. It is time for ministers to get on with the day job and take a closer look at the needs of our transport network.”




Notes for editors:



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