Watchdog finds North East passengers least satisfied with bus services

A nationwide survey of bus services in Scotland, carried out by watchdog Transport Focus, has found that passengers in the North East are less likely to be ‘very satisfied’ with the performance of their local operators than elsewhere in the country.


In areas such as punctuality, journey time and value for money, the North east was found to have less satisfied customers than other regions. Only 57% said they were satisfied or very satisfied with the ‘value for money’ of their service while one in four said they were either dissatisfied or neutral about punctuality.


Commenting on the findings North East Liberal Democrat MSP Mike Rumbles said: “No one who regularly uses our local bus services, particularly in rural areas, will be surprised that customer satisfaction is worse than elsewhere in the country.


“I frequently hear from people who are concerned that their local bus service has been reduced or withdrawn by the operator and often the service on existing routes can be patchy at best.


“We need more joined-up thinking when it comes to public transport in the North East and that is doubly so for our rural communities where the local bus service can be an important lifeline. That is why we need to give local authorities more powers to work with operators to improve their local bus services in Scotland.”




Notes for editors:


·         The Autumn 2018 BPS is published today. The latest BPS covers all of mainland Scotland from the Highlands to South East/West Scotland, with almost 8,000 bus passengers and gives a snapshot of all aspects of the journey experience.

·         Contact the press office of independent transport user watchdog Transport Focus on 0300 123 2170.

Share this post on social media:

Sign in with Facebook, Twitter or Email.